General Shipping Information

Orders ship via FedEx Ground and leave our facility within 1-2 business days. Special delivery services (i.e. 2nd Day Air or Next Day Air) are available and orders will ship on the same business day if the order is received before 1pm EST. 

Methods

Orders are shipped via FedEx Ground for the continental U.S., Alaska and Hawaii.

Orders shipped FedEx Ground will generally arrive within 3 to 8 business days depending upon U.S delivery location.

Deliveries to P.O. Boxes and military addresses (APO, FPO) cannot be expedited. P.O. Box shipments will be delivered via U.S. Postal Service. Please contact our Customer Care Team for USPS Tracking Information at 800-247-9907 or info@drhauschka.com

Charges

Orders over $48 ship for free with FedEx Ground services. For orders under $48 or with Special Delivery Services (ie. 2nd Day Air or Next Day Air) the shipping rates are set by FedEx based on distance and weight.

Customers who mail in order requests, and are pre-paying with a check, are charged $11.50 if the order is under $48.

The following states are charged sales tax: California, Colorado, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York and North Carolina.

Shipping to Puerto Rico & Virgin Islands

Puerto Rico

  • When shipping to Puerto Rico packages will be shipped through U.S. Postal Service.
  • There is a $20 fee for orders under $48 shipped to Puerto Rico.

US Virgin Islands

  • When shipping to the US Virgin Islands packages will be shipped through U.S. Postal Service.
  • There is a $20 fee for orders under $48 shipped to the US Virgin Islands.

Outside The U.S.

We're sorry, we are unable to accept orders that are shipped to destinations outside the U.S. If you are from outside the U.S. you may visit the International Partners portion of our web site to locate a distributor in your country.

Order Processing:

Orders are processed within 1 to 2 business days of receipt (excluding weekend days, holidays or closure for unforeseen circumstances).

Orders placed on Saturday and Sunday will begin processing the following business day.

Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

 

 

Promotion Information

Double Cleanse & Moisture Kits available until January 26, 2026 at 11:59pm PST or while supplies last. Kits sold as shown. No substitutions. Cannot be combined with other codes or discounts.
 
Your Choice of Free Tone & Revitalizing Mask Set, Tone & Hydrating Cream Mask Set, Tone & Soothing Mask Set, or Tone & Firming Mask Set with any purchase of $125 or more. Sets include full size Facial Toner, full size Face Mask of your choice, carryall and face towel. Limited to 1 free gift per order. Gift with purchase offer cannot be combined with other offers or promotions. Gift with Purchase only applicable on orders made between January 23 - 26, 2026 at 11:59pm PST. All qualifying purchases will prompt the free gift selection at check out. While supplies last.
 

 

For customer service questions or concerns, please contact a Dr. Hauschka Representative at info@drhauschka.com or call 800-247-9907.