Customer Service - Return Policy : Dr. Hauschka Skin Care

Dr.Hauschka Skin Care, Inc. authentically ensures the purity and quality of our product line. Customers may return products due to allergy, dissatisfaction or if item is defective/damaged.

Before Making a Return

We'd like to learn more about your reasons for return so that we can improve our services and meet your needs. If you have questions or would like assistance with the product you are thinking about returning, please submit the form below. We may be able to help you directly prior to the return. Our Customer Service Department will respond to your request within 2 business days.

If you have received an incorrect or damaged product, please call us at 800-247-9907 for further instruction.

If any of the statements below apply to you and the product you are returning, please submit this form. Our Customer Service Department will respond to your concern upon request.

* First Name :

* Last Name :

* Email Address :

Phone Number : ()- x

* Preferred Contact Method :

Invoice/Order Number :

* What is your reason for unsatisfaction?

Comments :

submit

How to Return Something:

If you are not satisfied with any Dr.Hauschka Skin Care product and our Before You Make a Return option was unable to help you, you may return your product for a refund or a replacement. Simply send the product back to:

Dr.Hauschka Skin Care
RETURNS DEPT
20 Industrial Drive East
South Deerfield, MA 01373

We recommend you use UPS or US Priority to ensure fast delivery. We are unable to refund shipping charges. Make sure to include your name and phone number in your returned package .

If you would like a replacement product, we will send out a replacement of the same product at no cost to you.
If you would like a credit card refund, we will need your credit card information in order to issue the refund to your credit card. If this information is not included with your returned product, we will call you to collect it. Please Note: We cannot process a credit card refund without this necessary information .

Credit Card information we require:

Credit Card Number
Expiration Date
Security Code (found on the back of the card)
Name on the Card

For further assistance with returns or exchanges, please contact Customer Service at 800-247-9907.

Privacy is very important to us. Please know that we use your credit card information to issue your refund only. Moreover, we will not retain your credit card information once your return has been processed. We never share your information with other organizations.