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FAQs

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When will my order ship?

Your order will leave our facility in South Deerfield, Massachusetts within one to two business days. Unless otherwise specified, your order will be shipped via UPS Ground Service. Depending upon your location, your order will typically arrive within 3 to 8 business days. This includes orders shipping to Alaska or Hawaii.

How much will the shipping charge be / how is the shipping charge calculated?

The shipping costs are based on the weight of the package and are calculated during the shopping cart check out process. On average, shipping charges are between $7.00 and $9.00 for UPS Ground Service.

Is it possible to have my order shipped the same day I place my order?

For an additional $15 fee, in addition to the UPS shipping charge, you can expedite your order. Expedited orders placed before 2 pm EST will leave our facility the same day. For standard orders, allow up to two (2) days to process.

Can I select other shipping options to expedite my order?

You may select faster shipping options such as UPS 3-Day Select, UPS 2nd Day Air or UPS Next Day Air. Additional shipping charges for these options are assessed by the carrier. Please allow up to two (2) business days to process your order. For an additional $15 fee, in addition to the shipping charge, you can expedite your order. Expedited orders placed before 2 pm EST will leave our facility the same day.

Do you charge sales tax? / Why am I charged Sales Tax?

Sales tax is charged for shipments to the following states: California, Colorado, Florida, Illinois, Massachusetts, New Jersey and New York.

What are the shipping rates for Alaska and Hawaii?

Freight Charges for Alaska and Hawaii are charged by invoice amount: $0 - 100 freight is $20. $101 - 200 = $25. $201 - 400 = $35. $401 - 500 = $40, $501 - 700 = $45. $701 and up = $50.

Do you ship to PO Boxes?

Unfortunately, our carrier does not deliver to post office boxes. Retail orders can be shipped to your home, work or any physical address that is convenient for you.