For answers you don't find on our site, please contact a Customer Service Representative at 1-800-247-9907 Monday through Thursday from 9:00 AM to 6:00 PM and Friday from 9:30 AM to 5:00 PM Eastern Time.

FAQs

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How do I contact a person to discuss a return?

Call our Customer Service Department at 800-247-9907 between the hours of 9am and 6pm ET Monday -Thursday and 9:30am to 5pm ET Friday to speak to a representative. We also provide an automated attendant and voice mail system, 24 hours per day, seven days per week. Press “0” at any time to speak to a Customer Service Representative during business hours.

What is your return policy?

Dr.Hauschka Skin Care unconditionally assures the purity and quality of our product line and gladly accepts returns for refund or replacement when there is a defective or damaged product, allergic reaction or dissatisfaction with a product. If you have a return or questions about a return, visit the Return Policy page of our Customer Service Section.